Canadian-made comfort, shipped to your door. Find everything you need to know about shipping options, tracking, delivery and pickup.
Ask about your delivery
We work to get your mattress to you promptly, and most orders ship the same day or the next day. We also offer expedited delivery. Shipping and delivery times vary by mattress, destination and carrier. If you need your mattress by a particular date, contact our team before ordering so we can confirm the current estimated timing.
After placing your order, you will receive a confirmation email with your order number. Please check your mattress selection, delivery address and contact details promptly.
Include your complete address, unit number where applicable, and a telephone number where you can be reached.
Use your tracking number on the carrier’s tracking page to follow delivery updates. If you need help with your shipment, contact us with your order number and tracking details.
Standard delivery is to the door only. For apartments and other multi-unit buildings, this means the building entrance, not delivery upstairs to your unit.
Delivery does not include entry into your home, carrying items upstairs, room placement, mattress setup or removal of an existing mattress. Please arrange any help you need to move your purchase inside.
We offer free standard mattress shipping to Ontario, Quebec, British Columbia, Alberta, Manitoba, Saskatchewan, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland and Labrador.
We do not currently ship to Yukon, Northwest Territories or Nunavut.
Paid expedited shipping is available throughout our delivery coverage area for a nominal charge. Select the expedited option at checkout to see the additional charge.
If you need your mattress by a particular date, contact our team before ordering to confirm the current estimated timing.
Ask about expedited deliveryDelivery arrangements depend on the carrier. A carrier may contact you before arrival or require a signature, but this is not guaranteed for every shipment.
If no one is available, the carrier may leave the shipment at the delivery address, depending on its delivery procedures. Follow your tracking updates and contact us before ordering if you have specific access requirements.
Once a tracking number has been issued, orders cannot normally be changed or cancelled.
Requests may be considered under special circumstances, but approval is not guaranteed. Contact us immediately if you notice an incorrect address or need to request a change.
Please inspect the packaging and mattress promptly upon arrival.
Replacement is the standard resolution for an approved damaged-order claim. Refunds are considered only in special circumstances and require approval.
Contact our team to arrange pickup before travelling to collect your purchase.
Choose a vehicle that can safely accommodate your purchase. You are responsible for loading, securing and transporting the merchandise.
Inspect all items before leaving. UltraFlex® is not responsible for damage that occurs during customer loading or transportation after pickup.
Yes. Standard mattress shipping is free throughout our delivery coverage area.
Yes. Paid expedited shipping is available throughout our delivery coverage area for a nominal charge. Select the option at checkout to view its additional charge.
No. Delivery is to the door or building entrance only. Please arrange help to move it upstairs or inside your home.
This depends on the carrier. Some deliveries require a signature, while others may be left at your address if no one is available.
Inspect it promptly and email us within 24 hours of delivery with your order number, photographs and a description of the damage.
For questions before ordering, share your postal code, chosen mattress and any delivery requirements. For an existing order, include your order number.
